Our AI Use Policy

At Zone Out Pilates 690 898 394 (we, us or our) we are committed to being transparent about how we use Artificial Intelligence (AI) tools in our business operations. Where AI is used, we strive to use it ethically, and in accordance with Australian law and best practices. This policy should be read in conjunction with our privacy policy, which outlines how we handle personal and sensitive information.

Who does this policy apply to?

This policy applies to all employees, contractors, and any other individuals or entities using AI systems provided or authorised by us.

It covers all current and emergent AI technologies used in our operations, including but not limited to:

generative AI tools (for example, content creation, drafting);
machine learning models (for example, data analysis, automation)
AI-powered software applications; and
AI used in customer service (for example, chatbots)

‘AI’ refers to technologies that perform tasks typically requiring human intelligence, such as generating text, analysing data or making recommendations.

This policy applies only to AI tools we directly use or control. It does not apply to AI used by third party service providers unless expressly stated.

Use of AI tools

We may use trusted AI powered tools and platforms in our day-to-day operations for purposes including but not limited to:

drafting written content such as emails, reports, captions, blogs or proposals;
assisting with design, formatting or editing;
automating internal workflows or administrative tasks;
supporting research or information gathering; and
enhancing customer support.

We do not and will not use AI to make autonomous decisions about individuals or their events without human review or oversight.

Safeguarding your information

Prohibited uses

We will not use AI for:

unlawful activity;
discrimination based on protected attributes (for example, race, gender, religion);
generating or spreading false or misleading information with the intent to deceive;
infringing intellectual property rights;
creating deepfakes or manipulating media in harmful ways;
creating or using biometric surveillance systems (like facial recognition) without lawful authority or consent; or
automated decision-making with significant legal or personal effects, without appropriate human oversight, where prohibited by law.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

When using AI tools, we handle confidential and commercially sensitive information with care. We take reasonable steps to avoid inputting personal information unless essential, and only into platforms with appropriate privacy protections in place.

We do not knowingly input sensitive information such as health, racial or biometric data into AI systems without your explicit consent.

We will de-identify any of your content unless you give us consent to share it. Where possible, we use AI tools that do not retain, share or train on sensitive client data, based on what we can reasonably verify.

Monitoring and review

We will monitor how AI systems are used to ensure compliance with this policy. This policy will be reviewed and updated regularly to reflect changes in technology or legal requirements.

Accuracy and reliability

While AI can help us generate ideas and content, it can also produce errors or inaccuracies. All AI supported outputs are reviewed by a human team member before use. We remain fully responsible for all final content and decisions in our business, regardless of AI use.

Transparency

We aim to be transparent about our use of AI where appropriate and where required by law. For example, we may inform individuals when they are interacting with an AI system (such as a chat bot). If you would like more information about our use of AI or whether it has been used in delivering services to you, please get in touch using the contact details below.

Fairness

We are committed to using AI in a fair and without discrimination. We take reasonable steps to identify and reduce potential biases in AI systems and data.

Human Oversight

Where AI is involved in decisions that may significantly affect individuals, we ensure appropriate human oversight and review are in place.

How This Affects You

The content found on our website and in our digital communications is provided for general information purposes only. While we strive for accuracy, this information should not be treated as a substitute for professional medical advice, clinical diagnosis, or specialized treatment. We always recommend consulting with your general practitioner or a specialized healthcare professional before beginning any new physical exercise program.

When you are in the studio, your safety and progress depend on real-time human interaction. Clients should always prioritize and follow the specific guidance, physical adjustments, and verbal cues provided by their qualified Pilates instructor. AI tools never oversee our classes; our human team is solely responsible for your movement safety and the suitability of exercises during your session.

Please keep in mind that online content created with the assistance of AI may not perfectly reflect every individual’s unique physical needs, history, or fitness level. While these tools help us communicate effectively, they offer generalized insights that do not replace the personalized, expert assessment you receive during your time at Zone Out Pilates.

Finally, as part of our studio community, you remain responsible for sharing all relevant health information, injury history, and physical changes with your instructor. By keeping us informed, you enable our qualified human professionals to make the best clinical decisions for your recovery and long-term wellness, ensuring that your journey remains safe and effective.

Questions or Concerns About AI?

We believe in being completely open about how we run Zone Out Pilates. If you have any questions about how AI tools support our administrative and marketing work, or if you would like to request changes to how your information is managed, we are here to chat.

You can contact us via our contact page or by email, and we’ll be happy to help.

Get In Touch